Refund & Cancellation Policy

Template for review. Adjust the numbers to what you can actually honour.

Marketplace orders

Cancel before shipment: full refund.
Item not received or not as described: contact us within 14 days of the estimated delivery date for a refund or replacement.
Change-of-mind returns: only where the seller's listing says so; return shipping may be paid by the buyer.

Cancel more than 24 hours before the scheduled time: full refund of the deposit.
Cancel within 24 hours: the deposit may be retained to compensate the provider.
Service not delivered or materially different from what was agreed: report within 7 days for a refund or re-service.
If we cannot match you with a provider, any deposit is refunded in full.

Refunds go back to the original payment method, usually within 5–10 business days after approval.

Email hello@tomobay.com with your order reference.